Survey

Dialfire offers with the Survey campaign another popular tool in the world of call centers. Read below to learn how to customize and evaluate your survey campaign.

How do I set up a survey with Dialfire?

1. Build your questionnaire in a spreadsheet file using Google spreadsheets, Libre office, Microsoft Office or other, with the following structure:

   a) The spreadsheet file should have the following column names [Question; Hint; Answer_1 … Answer_n]
   b) In the rows below enter your questions (1), a hint (2) and the answers (3) as shown in the screenshot below.

2. For the set up within Dialfire, go to the Campaigns menu in the Resources tab and open the file svdata.csv.

3. Now, copy & paste your questionnaire content from the spreadsheet file into the svdata.csv.

4. To close, save the newly created file by clicking on the disc.

To check your change, switch to the Agent Preview. Your new survey should now be displayed:

You can also add a conversation guide and the transfer functionality.