"Complex requirements, high volumes, clear solutions"
Telmasoft uses Dialfire for successful customer acquisitions in the energy sector.The collaboration between Telmasoft GmbH and Dialfire demonstrates how a reliable and adaptable software tool can successfully meet complex telemarketing requirements. Marian Möller, Managing Director of Telmasoft GmbH, provides insights into the industry's challenges and explains how Dialfire has optimized his processes while simultaneously improving team efficiency.
"Dialfire is absolutely reliable and provides all the necessary add-ons for the energy sector that make our daily operations smoother,"
Challenges in the
Energy Sector
The energy industry places particular demands on telemarketing service providers, as Marian Möller explains. The complexity of processes requires especially innovative and error-free solutions:
Data Management and Transmission
Precise and error-free transfer of customer data to energy providers is essential for successful contract completions.
Regulatory Requirements
The 2021 introduction of the "text form requirement" mandates that consumers receive contract documents in text form before completing the contract.
Efficiency in Customer Interaction
High data volumes must be processed efficiently.
"It’s all about the small details, and if these aren’t considered, it can happen that a painstakingly acquired contract doesn’t get correctly delivered to the provider resulting in potentially loosing the client."
Why Dialfire?
Telmasoft opted for Dialfire, inspired by several compelling reasons:
1. Reliability and Stability
Dialfire is a robust platform designed to manage high contact volumes with ease. Its reliability is especially vital in the energy sales sector:
2. Efficient Add-ons for the Energy Sector
Thanks to Dialfire, Teylor AG has successfully made the transition from manual processes to automated, highly efficient processes.
- PDF Signer: Allows fully compliant digital transmission and signing of contract documents in real time.
- SMS and Email Interfaces: Accelerate the delivery and return of customer information.
Marian explains:
"With the PDF Signer, we meet our legal obligations without requiring customers to print anything. This not only saves time and most importantly reduces the bounce rate."
3. Flexibility and Adaptability
- Simple Integration with energy provider systems: Data delivery and transmission can be seamlessly realized.
- Real-Time Campaign Adjustments: Campaigns can be modified as needed by project managers. Workflows can be automated.
Marian emphasizes:
"Integration with external systems APIs is straightforward, and we can make adjustments quickly when necessary."
4. Partnership Support
- Close and effective collaboration with Dialfire's support team ensures that individual solutions and add-ons are developed and implemented swiftly.
Marian praises:
"With the Dialfire support team, we’ve implemented ideas that have helped us improve our results."
Results of the Collaboration
The implementation of Dialfire at Telmasoft has delivered numerous benefits:
Process Optimization
- Digitized contract processes save time and increase completion rates.
- Automated data transmission reduces errors.
Increased Flexibility
- Campaigns and processes can be quickly and easily adjusted independently.
Operational Reliability
- Dialfire handles high contact volumes without technical issues or long agent wait times.
Compliance with Legal Requirements
- Dialfire’s PDF Signer ensures that new customer contracts can be completed in real time while adhering to the text form requirement.
Specific Advantages
for the Energy Sector
Dialfire is particularly suited to the demands of the energy sector:
Digitalized Document Management:
Customers instantly receive contract documents via email or SMS, review them, and return them digitally.
Efficient Lead Management:
Maximum customer reach is achieved through a high-performing predictive dialer.
Seamless Integration:
Smooth data exchange with various energy provider systems.
Scalability:
Dialfire can easily adapt to increasing volumes and new requirements.
"Dialfire is an efficient tool that provides all the necessary add-ons for the energy sector."
Future Outlook
Telmasoft plans to expand its collaboration with Dialfire and integrate new technologies such as AI-powered functions.
Marian is optimistic:
"We are interested in exploring the possibilities of AI and look forward to using Dialfire in this area."
Conclusion
Telmasoft GmbH demonstrates how a specialized tool like Dialfire can tackle telemarketing challenges, particularly in the energy sector. The combination of reliability, flexibility, and industry-specific add-ons makes Dialfire the ideal solution for complex requirements.
About Telmasoft GmbH
Core business
Telemarketing in inbound and outbound campaigns.
Specialization
New customer acquisition and contract renewals in the energy sector.
Customers
Renowned energy providers such as Lecker Energy GmbH and Badenova AG.